Episode 11 (Susan Moore) – The Business Analyst’s Role on COTS Projects


In this episode – we speak with Product Management professional Susan Moore to explore how to address the business analysis activities on a Commercial Off-The-Shelf (COTS) project. Many business analysts make the BIG mistake of applying the same approach, practices and analysis techniques from custom built solutions to COTS solutions – but there are many differences to understand. Join us as we address these differences by walking through each of the 6 business analysis knowledge areas while discussing how your role and work needs to be tailored to support a COTS implementation.

Susan Moore is a product management professional with more than 20 years of experience in the finance, insurance and utilities industries working on the Business and IT sides of technology as a business analyst, business architect and product owner. Her focus these days is on business analysis leadership and incorporating agile practices into the work of business analysts. Susan writes on these topics at TheVirtualBACoach.com.  Susan is a PMI certified Professional in Business Analysis (PBA) and Agile Practitioner (ACP), holds an IIBA Agile Analysis Certificate and is a certified Scrum Master (PSM I).


  1. Maureen November 3, 2020

    Fantastic site you have here but I was curious if you knew of any message boards that cover the same topics discussed here?
    I’d really like to be a part of online community where I can get comments from other experienced people that share the same
    interest. If you have any suggestions, please let me know.

    Thanks a lot!

    • Laura Paton December 11, 2020

      Thank you. There are a number of BA sites, including ProjectManagement.com and BA Times. The choices change over time – so best just search online to narrow down what you are looking for. Good luck!

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